jililivebd Privacy Policy

1. Introduction and Applicability

jililivebd is a safe and reliable platform providing online casino and betting services in Bangladesh. We believe that ensuring the protection of our users' personal information is one of our highest responsibilities.

This Privacy Policy applies to all services, websites, and digital platforms of jililivebd. It will help you understand what information we collect about you, why we collect it, and how we manage that information. This Policy should be read together with our Terms and Conditions.

Our platform is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

2. Information We Collect

jililivebd may collect the following types of information to improve your service experience and to meet legal obligations:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or other government-issued identity document details (as part of the KYC process)
• Residential address

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (partial — full numbers are not stored)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical and User Activity Information

• IP address and device information
• Browser type and operating system
• Website usage patterns, clicks, and navigation data
• Login times and session information
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Collection

jililivebd uses your personal information for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Transaction Processing: To ensure deposits, withdrawals, and winnings payments are carried out.
• Identity Verification (KYC): To prevent fraud and verify user age.
• Customer Support: To resolve your issues and provide live chat support.
• Security and Fraud Prevention: To detect unauthorized access and suspicious activity.
• Service Improvement: To enhance platform experience and functionality.
• Communication: To send important notices, updates, and promotional information (if you have given consent).
• Legal Compliance: To comply with applicable laws and regulations.

4. Cookie Policy

Cookies are used on the jililivebd website. Cookies are small text files stored on your device that help improve your experience using our site.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the site, such as maintaining login sessions.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect information to understand site usage patterns, which helps us improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

5. Data Storage and Security

jililivebd has put in place industry-standard technical and organizational measures to ensure the protection of your personal information.

5.1 Security Measures

• SSL encryption is used for all data transmission and storage.
• Financial information is stored in secure encrypted databases.
• 24/7 security monitoring is active to detect suspicious activity.
• Access to your information is restricted to authorized personnel only.
• Regular security checks and audits are conducted.

5.2 Data Retention Period

Your personal information is stored only for as long as necessary — that is, for as long as your account is active or needed to provide services, or for as long as required to meet legal obligations. After an account is closed, certain information may be archived for a specified period as required by law.

6. Sharing Information with Third Parties

jililivebd does not sell or rent your personal information. However, information may be shared with specific third parties in the following limited circumstances:

6.1 Authorized Third Parties

• Payment Processors: With payment service providers including bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Identity Verification Services: As part of the KYC (Know Your Customer) process.
• Technology Service Providers: For server hosting, data analytics, and security services. These organizations operate under strict confidentiality agreements.
• Game Software Providers: Limited information necessary for operating the services.

6.2 Disclosure of Information for Legal Requirements

Information may be disclosed to authorities based on court orders, legal proceedings, or government directives. In such cases, we will disclose only the information legally required.

7. Your Rights

As a user of the jililivebd platform, you have the following rights regarding your own information:

7.1 Right to Access Information

You can contact us at any time to find out what information we hold about you and how it is being used.

7.2 Right to Correct Information

If there is any error in the information we hold about you, you can request that it be corrected. Some information can be updated directly in your account settings.

7.3 Right to Delete Information

Along with a request to close your account, you can apply to have your personal information deleted. However, certain information may need to be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can unsubscribe from promotional emails or notifications at any time. Essential communications related to account management will continue.

8. Data Transfer and International Transmission

Our servers may be located in various countries. Your information may be processed outside Bangladesh. In such cases, we ensure that data protection standards are properly maintained and that all transfers comply with applicable law.

9. Privacy of Children and Minors

jililivebd services are strictly for users aged 21 and above. We do not knowingly collect any personal information from minors. If you believe a minor is using our platform, please notify our support team immediately.

10. Changes to This Policy

jililivebd reserves the right to update this Privacy Policy from time to time. We will notify you of any significant changes by email or by displaying a notice on the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.

The date of the most recent update to this policy is shown at the top of the page. Previous versions are kept on record and can be viewed upon request.

11. Responsible Gaming and Data Protection

In addition to following the Privacy Policy, jililivebd also collects and analyzes responsible gaming-related information to ensure a safe gaming experience for users. We monitor user behavior patterns so that timely support can be provided if signs of problematic gaming are detected. To learn more about this, please visit our Responsible Gaming page.